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ALPINEROVE

Help / Quick answers

FAQ

The questions we answer most often. If yours is not here, write to us and a person will reply.

How do Alpinerove sweatshirts fit?

Most styles are cut for a relaxed layer. The Essential Heavy Crew is a regular fit, the Summit Mock-Neck is relaxed, and the Shadow and Panda Club are intentionally oversized. Every product page includes a fit note, and the size guide has flat measurements.

When will my order ship?

Orders leave our New York studio within 1–2 business days, Monday to Friday. You will receive a tracking link when the parcel is collected. See the shipping policy for delivery estimates.

Do you ship internationally?

We ship to selected destinations at checkout. International delivery usually takes 10–18 business days after processing. Duties and import taxes are the recipient’s responsibility.

Can I change or cancel an order?

Email [email protected] as soon as possible. We can change an address or cancel an order only before it leaves the studio. Once it has shipped, please use the returns process.

What is your returns policy?

You have 30 days from delivery to return unworn, tagged items in their original condition. Start by emailing us for a return authorisation. Refunds are issued to the original payment method within 5–7 business days of inspection. See Returns & Exchanges.

Are the prints durable?

We use soft-hand screen prints and wash the garments before they ship. Wash inside out in cold water and hang dry to keep the print looking its best. Do not iron directly over a print.

How should I care for heavyweight fleece?

Machine wash cold, inside out, with like colours. Tumble dry low or hang dry. Avoid bleach and fabric softener; both can break down the brushed interior over time. The ribbed knit crew should be hand washed or dry cleaned and dried flat.

Do you offer wholesale?

We consider small wholesale partnerships. Email [email protected] with “Wholesale” in the subject, a short introduction and the store details. We will reply if it is a fit.

Next step

Still have a question?

Write to [email protected] or call +1 212-555-6789, Monday to Friday, 9 a.m. to 5 p.m. Eastern.

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