The 30-day window
We accept returns within 30 days of delivery. Items must be unworn, unwashed, free of smoke and pet hair, and returned with the original tags attached. Shoes and accessories must be returned in their original packaging. We reserve the right to decline a return that does not meet these conditions.
How to start a return
- Email [email protected] with your order number and the item you would like to return.
- We will reply with a return authorisation and the return address within one business day.
- Pack the item securely and send it to the address provided. Return shipping is paid by the customer unless the item is faulty or incorrect.
- Send us the tracking number so we can follow the parcel.
Returns sent without an authorisation may be delayed or refused. Please do not send returns to the showroom address without contacting us first.
Refunds
Once your return arrives and passes inspection, we will issue a refund to the original payment method within 5–7 business days. Shipping charges are not refunded unless the return is due to a fault or an error on our side. You will receive an email when the refund is processed.
Exchanges
If you need a different size or colour, the fastest route is a return and a new order. This reserves the piece you want before it sells out. We are happy to help choose a size; email us before ordering and we will compare measurements for you.
Faulty or incorrect items
If an item arrives damaged or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will cover return shipping and send a replacement or a full refund, including original shipping.
Final sale
Limited-run sample pieces and items marked final sale are not eligible for return unless faulty. If you are unsure before ordering, ask us and we will tell you honestly how a piece fits.