Order processing
Orders are packed Monday to Friday, excluding federal holidays. Most orders leave our New York studio within 1–2 business days. During a new release, processing can take up to 3 business days. You will receive a confirmation email when your order is placed and a tracking link when it leaves us.
United States delivery
Standard shipping is free on US orders over $95 after discounts. Orders under $95 are charged at the rate shown at checkout. Expedited shipping is available at checkout where the carrier and destination allow it. We ship to street addresses only; we cannot deliver to P.O. boxes.
International delivery
We ship to selected international destinations at checkout. Delivery usually takes 10–18 business days after processing and may be longer during peak periods or customs delays. Import duties, taxes and handling fees are the responsibility of the recipient and are not included in the order total. We cannot mark an order as a gift to avoid duties.
Tracking and delays
Tracking information is sent to the email address on the order. If tracking has not updated after 5 business days, contact us with the order number and we will open a carrier trace. Once a parcel is marked delivered by the carrier, it is your responsibility to secure it; if it has gone missing, contact us and we will help with the claim.
Incorrect addresses
Please check your shipping address before submitting the order. If you notice an error, email us immediately at [email protected]. We can change an address only before the parcel leaves the studio. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment at the original shipping rate.
Questions
Email [email protected] or call +1 212-555-6789. Our hours are Monday to Friday, 9 a.m. to 5 p.m. Eastern.